Last Updated: November 4, 2026
This policy explains how GrowBag.in handles return, replacement, and refund requests for orders placed through our website. It reflects the conditions currently stated in our Terms and Conditions.
Report a damaged or incorrect order
If your order arrives damaged or incorrect, contact us at contact@growbag.in within 48 hours of delivery. Please include your order details and describe the issue so we can review your request.
Eligibility
Requests for a refund or replacement are considered when all of the following apply:
- The product is unused and in its original packaging.
- You can provide proof of purchase.
- You report the issue within 48 hours of receiving the order.
Custom-sized and bulk-manufactured items are non-returnable, as stated in our Terms and Conditions.
Review and refunds
Contact us before sending an item back so we can review the request and provide return instructions if applicable. If a refund is approved, it will be processed to the original payment method within 7–10 working days. The time for the credit to appear may also depend on your payment provider.
Contact
For return, replacement, or refund requests, email contact@growbag.in or use our Contact page.
